Return Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions described below.

This 30-day return policy is our voluntary return policy and does not limit or replace any mandatory consumer rights that may apply to you under the laws of your country or region.

Eligibility for returns

To be eligible for a return under our 30-day return policy, your item should be in the same condition that you received it, unworn or unused where applicable, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Some products may be subject to additional return restrictions where permitted by applicable law. Please contact us if you have questions about whether your specific item is eligible for return.

How to start a return

To start a return, contact us at hsrmetamanagement@gmail.com.

Returns must be requested and approved before the product is sent back. If your return is approved, we will provide you with instructions on how and where to send your package.

Items sent back without first requesting and receiving return instructions may not be accepted.

The return address and any applicable return shipping instructions will be provided after your return request has been reviewed.

Return shipping

Unless otherwise required by applicable law or agreed by us, the customer is responsible for the direct cost of returning an item under our voluntary 30-day return policy.

If you received a defective, damaged, or incorrect item, please contact us before returning it so that we can determine the appropriate solution.

Damages and issues

Please inspect your order upon reception and contact us as soon as reasonably possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and provide an appropriate solution.

Nothing in this policy limits any mandatory legal rights or statutory guarantees that may apply to defective, damaged, or incorrectly supplied products.

Exceptions / non-returnable items

Certain types of items may not be eligible for return under our voluntary 30-day return policy, including perishable goods, custom or personalized products, and certain personal care products, where permitted by applicable law.

We also do not accept returns for hazardous materials, flammable liquids, or gases where applicable.

Sale items and gift cards are not eligible for return under our voluntary 30-day return policy, except where a return or refund is required by applicable law.

These exclusions do not limit any mandatory consumer rights that cannot legally be excluded.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, subject to the applicable return rules, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day right of withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period generally ends 14 days after the day on which you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, please contact us at hsrmetamanagement@gmail.com before the end of the applicable withdrawal period.

You may examine and handle the goods as reasonably necessary to establish their nature, characteristics, and functioning. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish these characteristics, where permitted by applicable law.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning goods when exercising the right of withdrawal, provided that you were informed of this obligation before the purchase.

Some goods are excluded from the statutory right of withdrawal under applicable law.

For EU customers, this statutory right of withdrawal applies independently of our voluntary 30-day return policy.

Brazil — Right of withdrawal

For purchases made by consumers in Brazil through distance or online sales, the statutory right of withdrawal under applicable Brazilian consumer law applies.

Where applicable, consumers may exercise the right of withdrawal within 7 days from the signing of the purchase agreement or from receipt of the product, whichever is applicable under Brazilian law.

When this statutory right applies, the consumer will be entitled to the remedies required by applicable law, including the applicable refund of amounts paid.

Our voluntary 30-day return policy does not restrict or replace these statutory rights.

United States

For customers in the United States, our voluntary 30-day return policy applies subject to the conditions stated above.

Nothing in this policy limits any rights or remedies that may be required under applicable federal or state law.

Refunds

We will notify you once we have received and inspected your return, where an inspection is required, and let you know whether the refund has been approved.

If approved, we will issue the refund to your original payment method.

For returns made under our voluntary 30-day return policy, refunds will generally be processed within 10 business days after the return has been approved.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

Where applicable law requires a different refund period or procedure, the applicable legal requirements will apply.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hsrmetamanagement@gmail.com.

Contact

If you have any questions about returns or refunds, please contact us at:

hsrmetamanagement@gmail.com

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded, restricted, or waived under applicable law.